FAQ

Our jewellery is crafted with premium stainless steel, 18K PVD gold plating, and Sterling Silver 925, offering exceptional durability, shine, and water resistance.

Each piece is hypoallergenic, tarnish-resistant,water-safe and designed for long-lasting everyday wear.

Standard Shipping: 2–6 business days
Express Shipping: 1–3 business days

All orders are dispatched within 1–2 business days from Sydney, NSW.

Enjoy free standard shipping on all orders $75 AUD & above across Australia.

Orders below $75 are charged a flat rate of $8.95 for Standard Shipping or $12.99 for Express Shipping.

We accept returns or exchanges within 30 days of receiving your order.

Items must be unworn, in original packaging, in new condition, and with all tags attached.

For hygiene reasons, earrings and body jewellery cannot be returned unless faulty.

To start a return, please email: support@glistia.com.au

Avoid direct contact with harsh chemicals or perfumes.

To maintain shine, gently wipe your jewellery with a soft cloth after wearing.

Store your pieces in your GLISTIA jewellery box or pouch when not in use.

(See our Jewellery Care Guide for more details.)

GLISTIA is proudly Australian-owned, based in Sydney, NSW.

All orders are packed and shipped from our Australian fulfilment centre.

Yes. Every GLISTIA order comes in our signature jewellery box and branded pouch, perfect for gifting.

We do not include pricing inside any packages.

You can reach our team at support@glistia.com.au.

Our customer care team typically responds within 1–2 business days (Mon–Fri).

All GLISTIA jewellery is covered under the Australian Consumer Law.

If your item has a manufacturing fault, we will repair, replace, or refund it in line with your consumer rights.