Privacy Policy

Last updated: 2 December 2025

GLISTIA (“GLISTIA”, “we”, “us”, “our”) operates this website and online store, including all related features, tools, products, and services (the “Services”). We are owned and operated by Gateway Global Holdings Pty Ltd (ABN 70 681 300 363, ACN 681 300 363), located at Suite 813, 308 Wattle St, Ultimo NSW 2007, Australia.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, interact with our Services, subscribe to marketing, or contact us. This policy operates alongside our GLISTIA Terms of Service. Where these documents conflict, this Privacy Policy applies to how your data is collected and handled.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

“Personal information” means information that identifies you, or could reasonably identify you. We may collect:

1.1 Contact details
Name, email address, phone number, billing and shipping address.

1.2 Order and payment information
Order history, transaction details, payment method details.
(Actual card numbers are not accessible to us – they are processed securely by Shopify Payments, PayPal, Afterpay and future payment partners.)

1.3 Account information
Username, password, preferences, saved items, communication settings.

1.4 Device and technical information
IP address, browser type, operating system, time zone, device identifiers, pages viewed, session activity.

1.5 Usage data
Clicks, page views, cart behaviour, wishlist activity, time spent on site, interactions with features.

1.6 Cookies and tracking technologies
Analytics cookies, performance cookies, advertising cookies, retargeting pixels (for example Meta Pixel, TikTok Pixel, Pinterest Tag) and Shopify cookies used to operate the store.

1.7 Communications
Messages sent through email, live chat, contact forms, and social media messages.

1.8 Social media interactions
If you engage with GLISTIA on Facebook, Instagram, TikTok, Pinterest or YouTube (likes, comments, tags, shares), those platforms may share limited information with us depending on your settings.

We collect information:

2.1 Directly from you
When you:

create an account
place an order
contact customer support
subscribe to emails or SMS
complete a form or interact with features

2.2 Automatically
Through cookies, pixels, tags, analytics tools and Shopify’s built-in tracking technologies.

2.3 From service providers
Shipping providers, payment partners, email service providers, identity and fraud-prevention tools.

2.4 From third-party platforms
When you connect with us via social media, advertising platforms, or marketing integrations.

We may use your information to:

3.1 Provide and operate the Services

process orders and payments
deliver products
manage your account
send order updates
enable returns and support

3.2 Personalise your shopping experience

show recently viewed products
recommend items
remember preferences

3.3 Marketing and advertising

send newsletters (only if subscribed)
provide personalised ads on Meta, TikTok, Pinterest and Google
measure ad performance and improve targeting
retarget visitors using pixels and cookies

3.4 Improve website performance

troubleshoot technical issues
analyse usage patterns
improve product listings and user experience

3.5 Maintain safety and security

detect fraud
verify identity
protect accounts and transactions

3.6 Legal compliance

comply with tax, consumer, payment and record-keeping obligations
respond to lawful requests from authorities

We do not sell your personal information.

We may share information only when necessary and only with trusted partners:

4.1 Shopify
Our store is hosted on Shopify, which collects and processes data to operate the platform.

4.2 Payment partners
Shopify Payments, PayPal, Afterpay, and any future providers (for example Klarna or ZipPay if connected later).

4.3 Marketing and advertising partners
Meta, TikTok, Pinterest, Google, and their associated ad technology tools.

4.4 Shipping and fulfilment partners
Sendle, Australia Post (if used later), and logistics providers used to deliver purchases.

4.5 Technology providers
Email platforms, SMS platforms, customer support tools, analytics services, cloud hosting providers.

4.6 Social media integrations
If you comment, tag, or message us, the interaction may be visible to other users depending on your settings.

4.7 Legal and regulatory authorities
Only when required by law.

We use cookies and similar technologies to operate the store, enhance performance, and support advertising.

5.1 Types of cookies used

necessary and operational cookies (Shopify)
performance and analytics cookies
functional preference cookies
advertising and retargeting cookies

5.2 Pixels and tags used

Meta Pixel
TikTok Pixel
Pinterest Tag
Google Ads and Analytics tags
Shopify behavioural tracking

5.3 Your controls
You may disable cookies via your browser, but some parts of the store may not function fully if cookies are turned off.

We keep information only as long as necessary to:

fulfil orders and support your account
comply with legal obligations
maintain business records
resolve disputes

When information is no longer needed, it is securely deleted or anonymised.

Depending on your location and local laws, you may have the right to:

access your personal information
update or correct information
request deletion (where permitted by law)
opt out of marketing emails
manage cookie settings
request a copy of your data

Australian residents are protected under the Privacy Act 1988 (Cth).

You can exercise most rights by contacting us using the details in the Contact section of this policy.

While no system is 100 percent secure, we take reasonable measures to protect your information, including:

encryption where appropriate
strict access controls
secure hosting environments
staff awareness and privacy training
fraud detection and monitoring systems

Shopify and some of our service providers may store or process information outside Australia, including in countries such as the United States, Canada, the United Kingdom or the European Union.

We rely on Shopify’s and our partners’ data protection practices and transfer mechanisms to help protect your personal information when it is processed overseas.

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or legal requirements.

Changes take effect when posted on this page, with the updated date shown at the top. We encourage you to review this page from time to time.

If you have any questions about this Privacy Policy, your personal information, or if you would like to exercise your rights, please contact us:

Email: contact@glistia.com.au
Address: Suite 813, 308 Wattle St, Ultimo NSW 2007, Australia
Company: Gateway Global Holdings Pty Ltd
ABN: 70 681 300 363
ACN: 681 300 363